Terms and Conditions of Hire
Definitions
1.1 The "Client" means the person/s, organisation or company booking the equipment, act or entertainment with the "Company".
1.2 The "Company" means A1Bounce.
1.3 'Dry' hire is the hire of equipment for the 'client' to operate and supervise themselves.
Bookings, General terms, Delays, Breakdowns & refunds.
2.1 All equipment remains the property of the company at all times.
2.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or booking fee paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.
2.3 In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee in the event of delayed start (based on event start time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees, hard standing surcharges etc, are also not covered by our pro-rata reduction policy.
2.4 In the event of any mechanical breakdown of equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees, hard standing surcharges etc, are also not covered by our pro-rata reduction policy.
Pro rata reductions & refunds are also limited to the specific items at fault, not the package as a whole. This includes generator failure being limited to the cost of the generator only, not the items being powered by it. If this causes any concerns, please be sure to book backup generators from us at a highly subsidised rate (see generator section for details)
Backup generator hire is STRONGLY RECOMMENDED for large events where possible.
2.5 In the event that you are unhappy with your entertainment on arrival or the time in which it arrived, please contact the office immediately. Do not sign the driver’s paperwork without placing your concerns at the bottom of the disclaimer. Once you have taken delivery of your equipment and a signature has been obtained to say that you are happy with the goods on the day, no compensation or refunds can be offered.
2.6 Please also see our Cancellation Policy, which forms part of these Terms and Conditions, and states that any cancellation by the Client on the day of the event will result in a 100% cancellation fee.
2.7 When submitting a booking form, our booking system will show the availability of items only, not capacity to be able to deliver them. In certain cases, certain items may only be available at certain times of the day when our drivers and vehicles are free, which doesn't suit your requested delivery slot, however we will make you aware of this within 72hrs should you book with us.
2.8 Please ensure you have read and understood our health & safety section with regards to your own requirements BEFORE placing an order. All our documentation is available online to view before you place an order. Should a booking be cancelled due to issues surrounding our health & safety policy or documentation, standard cancellation fees apply. If in doubt over our terms & conditions, Please contact us for verification.
Prices, Deposit & Balance Payments
3.1 All hires are subject to a booking fee of at least 20% (Booking fee is non refundable).
3.2 The balance to be paid in full and cleared 5 days prior to scheduled delivery or earlier, unless approved account facilities are held.
3.3 The company do not offer credit of any kind so please don't ask. We have been caught out by a number of larger, so called reliable companies and as such payment terms are strictly in advance.
3.4 Advertised prices are subject to change without prior notification.
3.5 The company reserves the right to charge interest on all overdue accounts at up to 8% above its banker’s current interest rate.
3.6 We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.
Cancellations
4.1 see our dedicated cancellation policy by clicking the cancellation tab at the top of this page.
Equipment
5.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.
5.2 All sizes quoted are approximate
5.3 All goods remain the property of the company at all times.
5.4 The company reserve the right to amend or alter any product specifications without prior notice.
Site Location, Facilities & Conduct
6.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded and erected.
6.2 The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site. In such a case no refund will be given and the full hire fee will be due.
6.3 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.
6.3 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests’ or clients’ conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.
6.4 Hard Standing Anchorage. Please note that in order to secure inflatables in place on solid ground, we use a simple raw bolt & drill tool. This is to ensure maximum safety at all times. The law states that an inflatable must be sited using 165kg of anchorage per anchor point, ie, 7 bags on sand per anchor with a minimum of 6 anchors (that’s 42 sandbags and over 1 ton) and as such we opt to use the raw bolt method.
6.5 If the raw bolt method is not suitable (eg, block paving), the company will endeavour to find an alternative way to safely anchor the inflatable, such as tying off to nearby secure points. If you have any doubts as to the suitability of the surface where you wish to site the inflatable, please ring or email the company to discuss this prior to booking. The company reserve the right to refuse delivery if the site is deemed to be unsuitable by our delivery personnel, such that the inflatable cannot be safely anchored. In such a case no refund will be given and the full hire fee will be due.
6.6 Underground Services; Please ensure that all areas allocated for entertainment erection has no underground services such as gas, electricity or telecoms present. Our anchorage methods include 200mm long rawbolts on hard standing areas & 400mm anchor stakes on grassed areas and as such we request a minimum clearance of 500mm underground. Should you be in any doubt, please contact us to and we can arrange for a site survey to be undertaken by an engineer. This will attract a substantial extra cost.
ALSO PLEASE NOTE: We are only able to drill into private property owned by the hirer. WE WILL NOT DRILL INTO ANY 3RD PARTY PROPERTY, INCLUDING COUNCIL PROPERTY. Any unauthorised drilling will be the responsibility of the client at all times. It will be presumed that all land in which we are requested to drill into has the full permission of the land owner. We have no way of tracking this and as such all liability will solely be down to the client at all times.
Generator / Petrol fan Hire
7.1 In the event of any mechanical breakdown of generator equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees are also not covered by our pro-rata reduction policy.
Pro rata reductions & refunds are also limited to the specific items at fault, not the package as a whole. This includes generator / petrol fan failure being limited to the cost of the generator / petrol fan only, not the items being powered by it. If this causes any concerns, please be sure to have back up generators on site.
Please remember that when booking for large events the generator can be a key part of the whole function. Whilst our generators and petrol fans are serviced regularly and well maintained, they are just as likely to cause power issues as a standard 240volt power supply power cut for example.
The most common generator failure is due to allowing the generator to run out of fuel and not being able to start it again, please ensure all generators are topped up at regular intervals throughout the event.
As such, we strongly advise to have back up power on site.
Liability & Insurance
8.1 The company’s liability insurance covers use of the equipment only and not the participants themselves. You as a hirer must ensure that you have adequate insurance to cover your guests. We would recommend FML insurance or Leisure Insure for these services, however please consult with your own insurers as you may still be covered under your existing policy.
8.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. All responsibility is down to the client themselves.
8.3 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment. All responsibility is down to the client themselves.
8.4 The client agrees to follow the advice and guidance in the Rules of Safe Play document, available on the company's website and available in hard copy at time of delivery and set up.
8.4 Any equipment booked on 'dry hire' is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover. All responsibility is down to the client themselves.
8.6 Whilst we do have adult units, these units still attract a 12 stone weight limit for maximum efficiency and safety.
8.7 Raw Bolting & Drilling: When securing inflatables into hard surfaces we use a drill & Rawbolt system, This requires us to physically drill through your hard surface and install temporary anchors to the surface. This WILL leave a permanent small hole. We will not be held liable for any damage caused and you agree at the time of booking that this is the case.
Problems & Complaints
9.1 In the event that you are unhappy with our services, please contact the office as soon as you can after delivery has been made, either by telephone or by email during the event or at the time of the problem. Problems are much more difficult to resolve after an event has passed especially when we haven't been given the opportunity to put things right on the day.
Reporting an incident can make a complaint very difficult to deal with although we will do our best to put things right.
Delivery & collections
10.1 All delivery and collection times are approximate and are subject to change without prior notice. Please ensure that you allow plenty of time before and after your party start time to ensure that everything runs smoothly on the day (we usually recommend 2hrs before just in case) and we could collect anything up until midnight of the same day.
10.2 In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee in the event of delayed start (based on event start time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.
10.3 In the event of any mechanical breakdown of equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.
10.4 Should something drastic happen on/to our vehicles and in the event we are unable to collect our equipment from your premises you will be informed, however The company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.
10.5 All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases, this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property and as such the company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.
10.7 All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. Should any equipment left in your care be damaged or stolen regardless of fault or blame, the company will accept no liability or responsibility for loss or damage to our property.
10.8 As stated above, all items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases, this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property. Should any equipment left in your care be damaged or stolen regardless of fault or blame as a result of the extended hire, the company will accept no liability or responsibility for loss or damage to our property.
10.9 Should any item(s) or equipment left in your care either through normal hire circumstances or extended hire circumstances be lost, stolen or damaged. Payment for repair or replacement will be expected in full and will be invoiced accordingly*
10.10 Suitable access to the set up area must be provided at all times. Should you choose to accept delivery of any of our entertainment without proper external access to the set up area, it may be necessary for you to invite us through your property. Should you choose to ask us to deliver the item through your property, this company and or its employees will not accept any liability for any loss or damage to persons or property under any circumstances. some of our items by their very nature may be wet, dirty, very bulky and have sharp objects that may damage doors, wallpaper, cupboards. As such delivery in this method is strongly NOT advised and all responsibility for any damages occurring as a result remain with person who placed the order for booking or the owner of the damaged property although due care will be taken at all times. If in any doubt, PLEASE DO NOT BOOK WITH US.
*Failure to pay our invoice will result in your file being passed over to Thomas Higgins Ltd for action. Thomas Higgins (Company Registration number 10177315) are a dedicated debt recovery solicitors that will act on our behalf to recover any outstanding payments and will represent us in the event of court proceedings taking place. Thomas Higgins Ltd are members of the Solicitors Regulation Authority (SRA), number 630440 and are regulated by the Data Protection Act 1998. Should Thomas Higgins Ltd be instructed to act on our behalf, they will automatically increase the outstanding balance of this invoice by 15%
Refusal of collection
11.1 In the rare event that you are unhappy with your entertainment for whatever reason, there is no valid reason for holding our equipment to ransom. In the event that a customer does hold an item to ransom we will have no option but to contact the police. Withholding equipment from the company is a criminal offence, whether or not you are happy with our service.
Staffing
12.1 All our inflatable attractions require at least 1 adult supervisor (18+) to be present at all times to ensure maximum safety.
This staff can be provided by ourselves, yourselves or a mixture of both. Please note that our staff are in place to supervise the equipment only. Our staff are not babysitters and are in no way responsible for the organisation, safety and wellbeing of the participants or their property.
In some cases, an operator is required by law or we feel passing the responsibility of supervision onto the hiree is not acceptable and as such we will staff the equipment for you. This will be indicated in the main headings by the words - Includes STAFF.
Outbreak of Infectious Disease or Pandemic
13.1. In the event that a lockdown is in effect in the geographical location and at the time of the hire, equipment will only be set up in a space with PRIVATE ACCESS (eg, side gate, back gate, or temporary removal of a fence panel). In such a case, A1Bounce CANNOT take equipment through a house or building. It is the Client's responsibility to ensure that there is appropriate access before making a booking. Should you choose to book any of our entertainment without proper external access to the set up area, the Company reserves the right to refuse delivery as per Term (6.2). In such a case, no refund will be given.
13.2. It is the Client's responsibility to understand and adhere to any government guidelines on the size of gathering allowed that are in place on the date of hire. Use of our equipment is subject to such restrictions on gatherings as are in force at the time and for the duration of the equipment hire.
13.3. It is the Client's responsibility to ensure access to the garden or event space is open and clear of obstacles BEFORE the delivery / collection timeslot.
13.4. In the event of a lockdown in place at the time and in the geographic location of the hire, or any restrictions on the size of gathering, whether national or local, all family members (adults and children) MUST STAY INDOORS at all times while A1Bounce sets up and collects the equipment. It is the Client's responsibility to ensure this.
13.5. If anyone in the Client's household develops symptoms of Covid-19 or any other highly infectious disease during the hire period, use of the inflatable and other equipment MUST cease and the Client is under strict obligation to inform A1Bounce immediately.
13.6. The Client MUST inform A1Bounce if the start date of the hire will coincide with the isolation period of anyone in the household according to current government guidelines in force at the time of the hire.
REMEMBER: Although most of the entertainment on our website does not require our staff members, they still do require adult supervision at all times, all inflatable items require at least 1 member of staff at all times. This does not have to be one of our staff members but please ensure a supervisor is available at all time for maximum safety & maximum fun.
DISCLAIMER: Whilst we endeavour to deliver all of our entertainment on time and in good condition, On extremely rare occasions things don’t always go as planned due to circumstances out of control.
As you will be aware A1Bounce offer an overnight hire service which sometimes requires us to collect items from the previous hire just before delivering it to your venue. In extreme cases we sometimes find that the entertainment is wet or dirty and may have to be wiped over and/or dried out once we reach your venue so please ensure you have allowed plenty of time for us to carry out these duties before your party starts. We usually recommend 2hrs just in case.
In addition to this we very occasionally find that the entertainment has been damaged and unreported by the previous hirer and as such we may have to (without warning) substitute your entertainment for something similar to ensure that we don’t let you down on the day.
Also please note: ALL delivery and collection times are approximate, so again, please ensure you allow plenty of time before your party start & finish time (We usually recommend 2hrs just in case.)
All sizes are measured in feet and converted to the nearest rounded metric unit so if you’re unsure please refer to our feet measurements and convert for yourselves. All dimensions are taken direct from the manufacturers guidance and are approximate.
PLEASE NOTE: Some of the products advertised on this site may not belong to A1Bounce. We often advertise products on this site in order to gain public interest and opinions rather than risk the purchase of unpopular products. Should a product be popular, we will endeavour to either purchase this product or make it available to hire for you.
Notwithstanding the above, our staff will work tirelessly until the equipment is satisfactory and endeavour to keep you updated. Should you still not find the equipment to be satisfactory, you still have the right to refuse delivery on the day or request a substitution, however our drivers keep a very tight schedule and all requests must be made prior to the driver leaving site.
Please do not book with A1Bounce unless you agree to be bound by these terms & conditions above